FAQ

Complaints Procedure

Providing an excellent customer service is important to MediHoldings and all of its subsidiary companies and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something does go wrong and a client, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.

Should the need to complain arise, a solution can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.

If you are unsatisfied with the outcome, or feel that you are not able to approach the member of staff dealing with you, contact with their manager should be made. Again, we will aim to resolve your complaint on the same day.

If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.

Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 6 weeks, as we will always agree a course of action with you within this time.

Any investigation will be overseen by a specially selected and trained staff member.

Please contact us on the following

Telephone: 01332 609318

Fax: 01332 605955

Post: MediHoldings Ltd, Pacific House, Stanier way, Wyvern Business Park, Derby, DE21 6BF
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